1. Launch the GL2GO application from your BlackBerry^® 10 phone.
2. Verify that your settings for Call Method are set to Call back.
3. Select the destination from your phone book or dial the number then press the “call” button.
   (Examples: 15195220032 OR 01144 20 30265297)
4. On your screen you will see “Call in Progress. Thank you for using GL2GO! Your call will be connected shortly.”
5. Once you receive the call back, answer your phone, listen for the announcements, and wait for your call to connect.

NOTE: It is important to answer each call back request even if you no longer wish to complete the call.
Learn Why?

The Enhanced Call Back Option

- Connect people together
GL2GO users can establish a phone call connection between two people residing anywhere in the world without either party initiating or paying for the call.
Example: If you are a GL2GO account holder and wish to connect Sonia in China to John in Germany, first you must dial (or select from contacts) John’s number as your Destination Number and then enter Sonia’s number from China as your Call Back number. John and Sonia will get connected at no cost to them.

*Costs are determined by a on combination of two charges applied from Toronto (our switching facility) to destination number and from Toronto to Call Back number. Using the example above, a GL2GO account holder will be charged the total costs of calling from Toronto to Germany plus from Toronto to China.

- Save on roaming fees while travelling
If you wish to avoid roaming charges, select the Call Back option and change the number in the “Call me back at” field to a local number of your choice. After doing so, you will receive a call back to the number you entered in the “Call me back at” field. In this way, you can avoid exorbitant roaming charges while away from your local calling area.

For Enhanced call back rates please see “world to world” in the rates page.

1. Launch the GL2GO application from your BlackBerry^® 10
2. Verify that your settings for Call Method are set to Direct Dial.
3. Select the destination from your contacts OR dial the number and press “Call”.
   (Examples: 15195220032 OR 01144 20 30265297)
4. You will be directed to the dial pad showing the call being dialed. You will hear the destination number ringing and then get connected.

With Direct Dial you no longer need to enter any access numbers or PINs. Let us do all the dialing for you.

Check Balance: View the updated balance on your account

Check Rates: View a list of updated international calling rates

Card Authorization Number: If you have purchased a recharge card from a participating retail location, you may enter the Authorization number here, to add funds to your prepaid balance.

Account Details: View your account profile, call and payment history.

Configure Account ID: Will return you to the first page of the app in order to log in, create an account or direct you to a link if you forgot your password.

Contact Us: Send an email to our Client services with feedback or any issues you may have encountered. You will also find our 24/7 Customer Service Number.